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Error 1285: Error loading the dynamic link library

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 1285 integrating or sending status information to the server. The message displayed is:

Error loading the dynamic link library %s

Note: where %s is the library to be loaded. Possible values are: WALUtils.dll, WALAgAPI.dll

Cause

It could be due to incorrect installation or accidental deletion of a file. It could also be due to the library being replaced by an incompatible version, or the file becoming corrupt.

Type of error

Error. It is displayed in the Windows Event viewer and the log file.

Elements to check

Check whether the relevant library is in the right path.

If it is, make sure the version is correct. It could be an incompatible version that does not export all the required functions.


Solution

Depending on the case:

  • Completely uninstall the product and install it again.
  • Copy the module that has caused the error to the correct directory.
  • Replace the incompatible module with a correct version.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140519 501285 EN

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