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Technical Support

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How to disable alerts, add exclusions and view the detail of blocked items in Adaptive Defense

Information applies to:

Products
Adaptive Defense
Adaptive Defense 360

This article explains how to disable sending email alerts whenever Adaptive Defense 360 blocks unknown items and where you can find extended information on the blocked item.

How to disable email alerts for blocked items

If you wish to stop receiving email alerts altogether everytime an item is blocked, go to Preferences, Email warning, and disable the An item gets blocked checkbox.

If you enable this check, you can specify which email addresses the warning will be sent to.

How to view information related to the blocked items

To know the detail of the blocked item, follow the steps below:

  1. Click the Currently blocked items being classified activity dashboard at the Adaptive Defense 360 console.

  2. Locate the specific item by name of the application or affected computer and click on it.



    Should this item be necessary for the activity of your company, you may, under your responsability, unblock it until its classification is completed. You can do so by clicking the element and selecting option Do not block again:



    You can exclude the item from the Settings tab, select the Profile, Advanced protection, Exclusions tab.

NOTE: If the blocked item is not displayed on the list of blocked items, it is likely that the item has already been classified. Access the History option to see the detail of items classified as goodware or malware. Please note that the earliest record dates back from 10th April 2016.

In the case of classification of blocked items as malware, you can also check the detail from the Malicious programs or Potentially Unwanted Programs activity dashboards.

Additional information

For further information on Adaptive Defense 360, check the online help and the Advanced Administration Guide available from the console.

Help nÂș- 20160602 50094 EN

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