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Technical Support

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How to fix file protection errors in Endpoint Protection

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Situation

Some computers show a red shield icon in the Protection column, indicating that there is a file protection error.

If a computer has errors affecting any other protection modules, there will be no red shield icon in the Protection column. Nevertheless, the relevant error will be displayed both in the computer tooltip and in the detailed information for the computer.

Solution

Follow the steps below to refresh the information displayed in the console:

  1. Download the PCOP_protectionerror.zip tool and unzip it onto the computer where the incident took place (password: panda).
  2. Right-click the script, select Run as ... and select the Administrator account. Make sure you run the tool with an account with elevated privileges.
  3. In the Command Prompt window, select one the options displayed in the image below, for example, type 1 for File Protection and press Enter.



    If any of the files that the tool checks for does not exist on the computer, a warning message will be displayed. Click OK to continue.
  4. In the new window, the drivers of the previously selected protection will be listed.

    Protection drivers
  5. Stop, consecutively, each of the drivers.
  6. When you finish, press 5 (Start ALL) to start the drivers again and click Enter.
  7. Right-click the Panda bear icon next to the Windows clock and select Update.
  8. After a few moments, check that the computer information is now correct in the administration console: the Protection column displays a green icon and the last connection date is correct.
  9. Now, run the tool again and follow the same steps, this time selecting the Firewall protection in the first Command Promp window.
  10. Send Technical Support the results of the tests carried out together with the data indicated in article How to report problems from the Endpoint Protection console.

This information will allow us to thoroughly study issues related to errors in the file protection of Endpoint Protection.

Help nÂș- 20140728 50091 EN

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