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Technical Support

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How to report wrongly classified pages or ask for website reclassification in Panda’s products with URL filtering enabled

Information applies to:

Products
Adaptive Defense 360 on Aether PlatformEndpoint ProtectionEndpoint Protection Plus
Panda Antivirus Pro 2015Panda GateDefender Integra eSeriesPanda GateDefender Performa eSeries
Panda Global Protection 2015Panda Gold ProtectionPanda Internet Security 2015

The URL filtering feature included in Panda’s products uses CYREN’s URL categorization technologies.

If you want to verify a URL's category, feel a URL has been incorrectly filtered or if you want a particular URL to be reclassified, follow the steps below:

  1. Go to CYREN URL Category Check page.

  2. In the URL field, enter the URL to check and click the button View Current URL Classification.
  3. If you think the page has been miscategorized, select from the Suggested Categories menu the category which, in your opinion, best corresponds to the page.
  4. Enter the "Captcha" code displayed on the screen.
  5. Click Submit.

In 24/48 hours (aprox) Cyren will review the suggestions received and update their database, if they consider it.

Should problem persist, you can also send a request to Panda’s Technical Support. Contact our Technical Support department through the online form and our technicians will check whether the URL has been correctly categorized or not.

Help nº- 20140825 50083 EN

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