x
48h OFFER
If you're already a customer of
our homeusers protection,
renew now with a 50% off
RENEW NOW
x
HALLOWEEN OFFER
take advantage of our
terrific discounts
BUY NOW AND GET A 50% OFF
x
CHRISTMAS OFFER
Buy the best antivirus
at the best price
BUY NOW AND GET A 40% OFF
x
SPECIAL OFFER
Buy the best antivirus
at the best price
BUY NOW AND GET A 50% OFF
x
BLACKFRIDAY OFFER
Buy the best antivirus
at the best price
TODAY ONLY UP TO 70% OFF
x
CYBERMONDAY OFFER
Buy the best antivirus
at the best price
(Only for homeusers)
TODAY ONLY UP TO 70% OFF

Technical Support

Need help?

 

How can I test that the communication between Endpoint Protection agent and the server is correct?

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Situation

Possible problems in the communication with the server.

Solution

Verify access to the following list of URLs is allowed: Which URLs are necessary for Endpoint Protection to work correctly?

Additionally, an easy way to test if the agent is communicating correctly with the server is:

  1. In the computer with problems, access the folder %ProgramFiles%\Panda Security\WaAgent\WalTest.
  2. Delete or rename the files WALTEST.DAT, WALTESTDF.DAT and WALTESTLT.DAT
  3. Open a DOS window and run the following:

    cd %ProgramFiles%\Panda Security\WaAgent\WasLpMng

    WAPLPMNG waltest –force
  4. Check that the files WALTEST.DAT, WALTESTDF.DAT and WALTESTLT.DAT have been created again.
  5. If so, communication is working fine, and we can rule out this problem as the cause of the error.

Help nº- 20131122 50031 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





Do you need one of our technicians to connect to
your PC or device remotely to fix a problem?

Discover our Premium Services

ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT