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Technical Support

Need help?

 

Written accents are not displayed in emails for sending PCOP URLs on computers with Outlook 2007

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

In certain languages (like Spanish), characters with written accents are not displayed in emails created for sending URLs to install PCOP (in the Installation tab, Send by email section) on computers with Outlook 2007. For example:

Correct:

"...Puede descargar el instalador de la protección en la siguiente dirección..."

Incorrect:

"...Puede descargar el instalador de la proteccin en la siguiente direccin.."

Solution

This is due to the Internet Explorer settings and it is solved in PCOP latest version.

To migrate to the latest PCOP version, contact your usual reseller or sales advisor so that they can manage your petition.

If you don't want migrate at the moment, you can also resolve it by following the steps below:

  1. Open Internet Explorer.
  2. Go to Tools, Internet Options, Advanced.
  3. In Settings, go to International and clear the Use UTF-8 for mailto links option.

  4. Apply the changes.

Help nº- 20131111 50029 EN

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