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How to work in VDI environments with Adaptive Defense and Endpoint Protection products

Information applies to:

Products
Adaptive DefenseAdaptive Defense 360
Endpoint ProtectionEndpoint Protection Plus

Situation

This article provides a detailed explanation of the steps to take to generate a gold image in both persistent and non-persistent virtual environments with Adaptive Defense and Endpoint Protection products. For this procedure to work correctly, the following requirements must be met:

  • The computers must have static MAC addresses.
  • The computer used to generate the gold image must have an Internet connection.
The procedure described in this document works with the following types of virtual machines: VMware Desktop, VMware Server, VMware ESX, VMware ESXi, Citrix XenDesktop, XenApp, XenServer, MS Virtual Desktop and MS Virtual Servers.

How to work in non-persistent VDI environments

Follow the steps below to generate a gold image in non-persistent VDI environments.

Phase I: Preparation and generation of the gold image

Before generating the gold image, it is necessary to prepare the machine from which it will be created. Follow the instructions below:

  1. Install/update the operating system with the customer's applications.
  2. From the product console, Settings tab, check that the automatic updates of the knowledge and the protection's engine are enabled for the profile assigned to the gold image.

  3. Install the Panda agent and protection. Follow the steps below to install an up-to-date version of the agent:

    1. Log in to the product console.
    2. Go to the Installation tab, download the installer for Windows and select a group.

    3. After the agent has been installed, the protection installation process will automatically start.

      After the installation is complete, the computer will appear on the list of protected computers in the console, with a green icon. The computer's knowledge will be up-to-date.
  4. Scan the computer by following the instructions below:

    • Extract the reintegra.zip file (password panda), run the Reintegra.exe tool, click Scan and follow the wizard through.

    • Clicking the Scan button will display a warning indicating that the scan may take a few hours. You can choose to continue with the scan or cancel it.


      If you select No, you will go back to the application's main window.
      If you select Yes, a scan progress window will be displayed.
    • Finally, a window will be displayed when the scan is completed.

    • Click OK to go back to the main window.
  5. Restart the computer.
  6. Now, it is advisable to run the applications installed on the computer. This will help the classification of samples carried out by the Advanced protection, available only in Adaptive Defense and Adaptive Defense 360.
  7. Next, delete the agent's AgentID so that each virtual desktop generates its own AgentID and is identified uniquely. To do that, run again the Reintegra.exe tool included in reintegra.zip and click Reset AgentID.
    No message is displayed on screen when deleting the AgentID, unless there is an error.

  8. Next, you must disable the knowledge and protection updates for the profile assigned to the machine from which the gold image is to be generated. This way, the instances generated from the gold image template won't use the automatic update configuration for the profile. This will also prevent an 'antivirus update storm' effect, and reduce the instances' bandwidth utilization, as the instances will be generated from an up-to-date image and won't have to download any updates.
  9. Generate the gold image.
  10. At this point, and in order to preserve the gold image template configuration, it will be necessary to:

    • Duplicate the profile that contains the machine from which the gold image was created.
    • Rename the duplicated profile (for example Gold-Profile), and enable the automatic engine and knowledge updates.
    • Move the machine from the original profile to the duplicated one, so that the machine with the gold image belongs there.

      This way, the gold image will be updated but the instances will be independent from it.
  11. Turn off the computer that contains the gold image.

Phase II – Maintaining the gold image

It is essential to update the agent of the created gold image on a regular basis, as using an outdated gold image may cause problems. Follow the steps below to update the gold image:

  1. Start the machine where the gold image is installed.
  2. Force a configuration update. To do that, you can:

    • Run the following command with administrator rights:
      C:\Program Files (x86)\Panda Security\WaAgent\WasLpMng\waplpmng.exe walconf –force
    • Right-click the bear icon on the task bar and click the Sync option. This option is only available if the customer has Adaptive Defense 360, Endpoint Protection or Endpoint Protection Plus.
  3. Next, launch an agent update by running the following command with administrator rights:
    C:\Program Files (x86)\Panda Security\WaAgent\WasLpMng\waplpmng.exe walupg -force –continue
  4. You must then update the knowledge. There are two ways to do this:

    • Run the following command with administrator rights to download the configuration:
      C:\Program Files (x86)\Panda Security\WaAgent\WasLpMng\waplpmng.exe walupd –force
    • Right-click the bear icon on the task bar and click the Sync option. This option is only available if the customer has Adaptive Defense 360, Endpoint Protection or Endpoint Protection Plus.
How to work in persistent VDI environments

Follow these steps to generate the gold image in persistent VDI environments:

  1. Run a scan with the ReIntegra.exe tool, as explained in point 4 of section How to work in non-persistent VDI environments.
  2. Delete the AgentID with the tool, as explained in point 6 of section How to work in NON-persistent VDI environments. This way, each virtual desktop will generate its own AgentID and will be identified uniquely.
  3. Generate the gold image.
  4. Turn off the computer.

If the previous steps are followed correctly, that is, if the AgentID is deleted every time a new machine is started, the machine's AgentID will be calculated and it will be determined if the computer is new or an existing one.

License consumption

The gold image will use a license. If you wish to release it, you must exclude the computer where the gold image is created. To do so, from the console, click the Computers tab, select the computer to see the details; scroll down and click the Exclude button.

The next time that you want to update the gold image, it will be first necessary to restore the computer.
To do that, follow the steps below:

  1. Access the Computers tab and click the Exclude button to see all excluded computers.

  2. Now, select the computer and select the Restore selected computers option.

  3. Finally, from Computers, select the computer and click the button Delete the computer from the database.

The next time that the computer connects to the server, it will use a license again.

Help nº- 20160414 500201 EN

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