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Technical Support

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What is the restore DVD included with Panda GateDefender Integra used for?

Information applies to:

Products
Panda GateDefender Integra 300
Panda GateDefender Integra 100 

The restore DVD included with the Panda GateDefender Integra unit allows you to restore the system if errors occur.

However, it is important to bear in mind that this is a restore DVD, not an update DVD.

This method for restoring the system must only be used as a last resort to solve possible errors. Ask Panda support technicians for advice before using it. Depending on the date of the DVD, you might need to get a more up-to-date-copy. The system will restore the default values, replacing the settings established.

To be able to recover these parameters, export the settings so that you can import them again when the system has recovered.

 

Steps prior to restoring the system: How to export the settings

To save the settings of your Panda GateDefender Integra unit, follow the steps below:

  1. Go to the administration console.
  2. From the System settings menu, select Export/import settings.
  3. Click Export to create the file, by default exportFile_xml , and save it on the computer.

 

Steps to follow

To restore the system, you need to use the Live DVD restore disk included with the unit. As the Panda GateDefender Integra models do not have a CD/DVD drive, you should connect the unit to another computer; to the restore server. Similarly, this computer must have a DVD drive. Both computers must be in the same network segment and connected to one another using a network cable. Panda GateDefender Integra should be connected to the network through the connector labeled Res.

  1. Insert the Live DVD in the DVD drive in  the recovery server.
  2. Restart the computer.

    The Live DVD will start up showing the recovery interface.
  3. Before restarting the GateDefender Integra appliance, wait a few seconds until the recovery server displays the message “Waiting for client connection…”. Otherwise, synchronization will not take place.
  4. Then, you can restart the appliance safely. Depending on the model, follow the steps below:

    • If you have Panda GateDefender Integra 100:

      • Push the Reset button which is located on the back of the appliance.
    • If you have Panda GateDefender Integra 300:

      1. Look at the appliance LCD screen, which shows the Panda GateDefender Integra logo and status.  
      2. Use the button with the downward arrow next to the LCD screen to access the Reset Hardware option.
      3. With this option now visible, push the Enter button located next to the LCD screen.
      4. The appliance will ask you if you want to reboot the machine
      5. Push Enter to confirm this.

        Note: Don’t confuse Reset Hardware, in the LCD screen menu, with the Reset button on the front of the appliance.
  5. Once this is complete, the recovery server sends and installs the software necessary for recovery.
  6. The server shows the status of the process. When the recovery process ends, a warning is displayed. Click on OK.

    The restore process must not be interrupted once it has started. Therefore, do not shut down the system while Panda GateDefender Integra is working, otherwise the entire system will be corrupted.

When this process is complete, Panda GateDefender will have lost all of the settings and will display the factory settings.

 

How to import the settings

To recover the configuration parameters established before restoring the system, follow the steps below:

  1. From the System settings menu, select Export/import settings.
  2. Click on Browse to look for the configuration file.
  3. Finally, click on Import to incorporate the file.

After completing these steps, the system will be completely restored.

Note: When importing a configuration file from another unit, remember that the name and network IP address of the appliance must be unique. Therefore, these details must be modified if another unit is using them.

Help nº- 20070820 31406 EN

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