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Steps to upgrade Panda GateDefender Performa through a Hotfix or HotfixPack downloaded from the Internet

Information applies to:

Products
Panda GateDefender Performa

The small updates Panda Security develops for the Performa software are integrated in the way of Hotfixes and HotfixPacks until a new version of the software is created.

Below are the differences between a Hotfix and a Hotfix Pack:

  • Hotfix: Is a modification of a Performa software function which corrects a bug for a specific version of the software.
  • Hotfix Pack: Is a set of cumulative hotfixes developed for a specific version of the software.

These updates can be delivered in 2 files formats which are applied differently:

  • .zip file: These updates must be installed from the Performa Web console.
  • .iso file: It is an image installed through an update (usually automatic), which is identical to the restoration process and is carried out on the computer, or remotely through Live CD/DVD.

NOTE: The hotfixes cannot be downloaded from the Downloads area for clients, as they can only be provided by Panda Security support technicians. To access the Downloads area and check the available Hotfix Packs, click here.
 
Steps to upgrade via a Hotfix or HotfixPack (.zip) from the Performa Web console

  1. Go to the Panda GateDefender administration console.
  2. Select Update in the left panel.
  3. Access the Installing hotfixes section and click here.
  4. In Hotfixes installed, you can check which hotfixes are installed on the device.
  5. In the Install new hotfix section, click the Browse button and select the location where you have previously downloaded and saved the .zip file.
  6. Select Install hotfix to display the hotfix or Hotfix Pack details.

    Note: If the computer needs to be restarted, a warning message will be displayed.
  7. Finally, click Install hotfix again, for the hotfix installation process to begin.
    When installation is complete, check in the administration console that Panda GateDefender has been upgraded.

Steps to upgrade via Hotfix or HotfixPacks (.iso) from a restoration image

The installation process is the same as that explained in the link What steps must I follow to install Panda GateDefender Performa series 8000 & 9000 from the file downloaded from the website? the only difference is that instead of completely restoring the Performa software, only the Hotfix or HotfixPack will be updated.

Help nº- 20090130 31397 EN

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