Technical Support

Need help?

 

1-844-956-2648
10/5 availability

Email us
Response time: 24 h

1-844-255-7356
Remote PC access
Premium Support

What is a connection broker in Systems Management?

Information applies to:

Products
Systems Management

The Systems Management agent will poll the platform every 90 seconds with keep alive messages. If there is more than one agent on a LAN, one of those agents will be automatically designated as a Connection Broker (CB) which will deal with all the pings and keep-alives from the other devices on the LAN. This keeps the outbound/public traffic to a minimum.

You have the ability to nominate a device within your network to act as the connection broker. This will give the device a node score of 20 by default. If you have two devices that have been nominated as a connection broker inadvertently, the device that contacts the platform first will become the connection broker.

How to Nominate a Connection Broker

This is done via the agent browser on the local device. It is usually recommended that you nominate a device that is likely to have the highest uptime such as a Server within your network.

  1. On the device you want to nominate as the connection broker, right-click on the agent browser on the system tray and click Settings.

  2. In the new window, click on the Preferences tab and then tick the box that says Force this device to become a Connection Broker (CB).

  3. Finally click OK to apply. This will now set the device to have a Node Score of 20, thus ensuring that the device is a connection broker.
Help nº- 20160303 300127 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





Do you need one of our technicians to connect to
your PC or device remotely to fix a problem?

Discover our Premium Services

ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT