Technical Support

Need help?

 

1-844-956-2648
10/5 availability

Email us
Response time: 24 h

1-844-255-7356
Remote PC access
Premium Support

What are the minimum system requirements for running the Systems Management Agent?

Information applies to:

Products
Systems Management

Type

Minimum

Recommended

Comments

Processor

400 MHz

800 MHz or above

Memory

96 Mb (Client)
128 Mb (Server)

256 megabytes (Mb) or above

Hard Disk Space

280 megabytes (Mb)

1 gigabyte (Gb)

32-bit version

Hard Disk Space

610 megabytes (Mb)

1 gigabyte (Gb)

64-bit version

Display

800 x 600 256 colors

1024 x 768 High Colo (16-bit)

To install the Systems Management agent, the following requirements must be met:

  • Internet connection: an Internet connection is required as all devices require Internet connection to appear online.
  • Operating systems:
    • For Windows

      Windows XP SP2 (Home, Professional, Professional x64, Tablet PC, Media Center, Starter editions)
      Windows Vista 32/64bits (Starter, Home Basic & Premium, Business, Enterprise, Ultimate editions)
      Windows Server 2003 & R2 32/64bits (Web, Standard, Enterprise, Datacenter, Small Business, Home Server editions)
      Windows 7 (32-bit & 64-bit editions)
      Windows 8/8.1 (32-bit & 64-bit editions)
      Windows 10
      Windows 2008* & R2 32/64bits (Standard, Enterprise, Datacenter, Web, Small Business)
      Windows Server 2012* (64bits) & Windows Server 2012 R2
    • For Apple Macintosh

      Intel based Mac OS X 10.6.x to 10.10 (Yosemite)
      IMPORTANT! OS X 10.11 (El Capitan) is currently a supported environment for Systems Management.
    • For Linux

      Fedora 19, 20 and 21
      CentOS 6 and 7
      Debian 7 and 8
      Ubuntu 12, 13, 14 and 15
    • For smartphones and tablets

      iOS 6 and later
      Android 2.3.3
    • Mware ESXi (VMware vSphere Hypervisor)
      Ability to enroll ESXi servers as network devices and both monitor and view crucial audit information pertaining to both the server unit and the virtual guests therein.
      ESXi supported builds4.1, 5.0, 5.5 and 6.0.

The PCSM agent is a .Net service and needs Windows Installer 3.1 and .Net Framework 2.0 to install and run. Windows Installer 3.1 is part of the standard MS Windows Update and so should be present on all devices but if not, it can be downloaded from Microsoft.

If Microsoft .Net 2.0 is not installed on the device, the agent installer will automatically download and install it. MS .Net 2.0 can also be downloaded manually from Microsoft.

* Requirements for Windows 8 & Windows Server 2012 in Systems Management:

  • Windows 8 SP0 & Windows Server 2012 SP0 ? Build 6.2.9200

In order to install the Systems Management Agent, enable .NET Framework 3.5.1 in Features (includes .NET 2.0 and 3.0). This can be found in:

  • Windows 8: Control Panel-> Programs & Features-> Turn Windows features on or off.
  • Windows Server 2012: Server Manger-> Roles and Features-> Add Roles-> Features

This can also be enabled via the following command line(s):

  • Windows 8
    dism.exe /online /enable-feature /featurename:NetFX3
  • Windows Server 2012
    dism.exe /online /enable-feature /featurename:NetFX3ServerFeatures
    dism.exe /online /enable-feature /featurename:NetFX3

Related information

Consider reviewing the following Support article: Systems Management access requirements: ports and URLs.

Help nº- 20160315 300102 EN

Have you resolved your query with this article?

yes no

Thanks for your answer


Why didn't you find it helpful?


The instructions are too complex.
The instructions are too long.
The instructions don't work.
I'd rather have a video.
Other reasons.




Talk to a technician!

 

Business hours: Mondays-Fridays 9:00 to 18:00 CET

Outside business hours, please use the online form.





Do you need one of our technicians to connect to
your PC or device remotely to fix a problem?

Discover our Premium Services

ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT
ALWAYS ONLINE TO HELP YOU TWITTER FORUM RATE US CHAT