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Technical Support

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What are the supported operating systems and requirements for the Systems Management Agent?

Information applies to:

Products
Systems Management

Type

Minimum

Recommended

Comments

Processor

400 MHz

800 MHz or above

Memory

96 MB (Client)
128 MB (Server)

256 megabytes (MB) or above

Hard Disk Space

280 megabytes (MB)

1 gigabyte (GB)

32-bit version

Hard Disk Space

610 megabytes (MB)

1 gigabyte (GB)

64-bit version

Display

800 x 600 256 colours

1024 x 768 High Coloou (16-bit)

To install the Systems Management agent, the following requirements must be met:

  • Internet connection: an Internet connection is required as all devices require Internet connection to appear online.
  • Operating systems:

    • For Windows

      Windows XP SP2 (Home, Professional, Professional x64, Tablet PC, Media Center, Starter editions)
      Windows Vista 32/64-bit (Starter, Home Basic & Premium, Business, Enterprise, Ultimate editions)
      Windows Server 2003 & R2 32/64-bit (Web, Standard, Enterprise, Datacenter, Small Business, Home Server editions)
      Windows 7 (32/64-bit)
      Windows 8/8.1 (32/64-bit)
      Windows 10 (32/64-bit)
      Windows 2008 & R2 32/64-bit (Standard, Enterprise, Datacenter, Web, Small Business)
      Windows Server 2012 (64-bit) & Windows Server 2012 R2 (64-bit)
    • For Apple Macintosh

      Intel based Mac OS X 10.6.x to 10.11 (El Capitan).
    • For Linux

      Fedora 19, 20, 21, 22 and 23
      CentOS 6 and 7
      Debian 7 and 8
      Ubuntu LTS (Long-Term Support versions)
    • For smartphones and tablets

      iOS 7 and later
      Android 2.3.3 and later
    • Mware ESXi (VMware vSphere Hypervisor)
      Ability to enroll ESXi servers as network devices and both monitor and view crucial audit information pertaining to both the server unit and the virtual guests therein.
      ESXi supported builds 4.1, 5.0, 5.5 and 6.0.
      The network node device performing ESXi monitoring must run on Windows operating system and have .NET 3.5 or higher. Additionally, the network node device needs to be in the same subnet as the ESXi host to be able to monitor it.
The Systems Management agent is a .Net service and needs Windows Installer 3.1 and at least .Net Framework 2.0 to install and run. Windows Installer 3.1 is part of the standard MS Windows Update and so should be present on all devices but if not, it can be downloaded from Microsoft.

If Microsoft .Net Framework is not installed on the device, the agent installer will automatically download and install it. MS .Net Framework can also be downloaded manually from Microsoft.

* Requirements for Windows 8 & Windows Server 2012 in Systems Management:

  • Windows 8 & Windows Server 2012

In order to install the Systems Management Agent, enable .NET Framework in Features (includes .NET 2.0 and 3.0). This can be found in:

  • Windows 8: Control Panel-> Programs & Features-> Turn Windows features on or off.
  • Windows Server 2012: Server Manager-> Roles and Features-> Add Roles-> Features

This can also be enabled via the following command line(s):

  • Windows 8
    dism.exe /online /enable-feature /featurename:NetFX3
  • Windows Server 2012
    dism.exe /online /enable-feature /featurename:NetFX3ServerFeatures
    dism.exe /online /enable-feature /featurename:NetFX3

Related information

Consider reviewing the following Support articles:

Help nÂș- 20161025 300102 EN

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