You're in: Panda Security > Home Users > Support > Product Knowledge Base

Rate us
What kind of help do you need?
(Examples:“Panda Security installation”, “I want to contact Panda”)
Print

I cannot open Panda 2013 or any other program 

Information applies to:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Ultrabook Protection

Symptoms

I cannot open my Panda 2013 antivirus program or any other software application.

Cause

Malfunction in the anti-spam protection.

Solution

Follow the steps below to apply the hotfix developed by Panda Security to resolve this issue:

  1. Download the hotfix for your product.

    Global Protection
    2013


    Hotfix

    Internet Security
    2013 //Ultrabook Protection


    Hotfix

  2. Save the file to your hard disk; to the Windows Desktop, for example.
  3. Double-click the hotfix file.
  4. Finally, reboot your computer for the hotfix to be fully applied and check that the incident is resolved.
Help nº- 20121203 80548 EN
survey

Help us to improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer


Need Help?

Contact us and get solutions!



Forum

Register and get help from the Panda Community

Open a ticket

Quickest way to reach Support.
Open a ticket and get help!

Telephone

High call volume may result in longer wait times.

Mon-Fri 9:00-18:00 EST
1 800 603 4922 x 7015