You're in: Panda Security > Home Users > Support > Product Knowledge Base

Rate us
What kind of help do you need?
(Examples:“Panda Security installation”, “I want to contact Panda”)
Premium Services
Premium Services

Error 0005:0002 when trying to activate the 2011 antivirus products

Information applies to:

Panda Global Protection 2011
Panda Internet Security 2011
Panda Internet Security for Netbooks
Panda Antivirus Pro 2011

Operating systems
Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition)
Windows 7 (32/64-bit Edition)


This error is returned when activating the product:

  • Error code 0005:0002


It has been detected that when activating Retail 2011 products, if Internet Explorer is configured to Work offline, the activation process cannot be carried out.


Follow the instructions below:

A. Open the Internet Explorer browser, click File and uncheck Work offline

B. To know whether the option has been correctly unchecked, make sure the following Window registry entries have a zero value (0). Follow the steps below: 

  1. Click the Windows Start icon > Run > enter regedit and click OK

  2. Locate the following registry entries by deploying the folders: 

    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings 

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
  3. Select the Internet Settings entry from the panel on the left and check that the GlobalUserOffline entry is displayed on the right.

    If there is no GlobalUserOffline entry, the Internet Explorer has not been configured to browse in offline mode (without connection).
  4. If there is, check that the value in the Value column is 0x00000000 (0).If the value is 0x00000000 (1), it means your Internet Explorer is still in offline mode. You must therefore double click the GlobalUserOffline entry, change the Value data field from 1 to 0 and click OK.

Finally, after completing all of these steps, you will see that the activating process finishes successfully.

Help nº- 20110824 80245 EN

Help us to improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer

Need Help?

Contact us and get solutions!


Register and get help from the Panda Community

Open a ticket

Quickest way to reach Support.
Open a ticket and get help!


High call volume may result in longer wait times.

Mon-Sun 04:00-23:00 PDT