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Error 0006:0010 when trying to activate Panda Antivirus Pro 2012 

Information applies to:

Products
Panda Antivirus Pro 2012

Operating systems
Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition)
Windows 7 (32/64-bit Edition)

Symptom 

Error code 0006:0010 returned upon activating Panda Antivirus Pro 2012.

Causes 

  • You are typing an email address in the Customer Number field.
  • The Regional and Language Options settings in Windows are not correct.

Solution 

  • For the first case, type in the correct Customer Number or you may also leave the field blank.
  • For the second case, you need to change and reset the language settings. Please follow the steps below:
    1. Remove the language from the Regional and Language settings in the Control Panel and choose any other suitable option both in the general settings as well as in the advanced options.
    2. For further help on how to do this, refer to Microsoft’s knowledge base.
    3. Afterwards, activate Panda Antivirus Pro 2012.
    4. Finally, restore your language in the Regional and language settings.
Help nº- 20120605 70328 EN
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