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Error 1301 installing Panda Cloud Office Protection

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 1301 ocurrs when installing Panda Cloud Office Protection.

Cause

The agent tries to integrate into the server but, as the customer license seems to be expired, the server rejects it.

Solution

In most cases, the problem is due to the fact that the licenses have expired. In this situation, you need to renew the licenses.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Help nº- 20140519 501301 EN
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