You're in: Panda Security > IT Security for Business > support > Support Products Panda Security

Rate us
What kind of help do you need?
(Example:“Panda AdminSecure”, “2093 error”)
Print

Error 3371 updating the Panda Cloud Office Protection signature file

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptom

On updating the Panda Cloud Office Protection signature file, error 3371 occurs.

Causes

The protection determines there is a lack of sufficient space to update and apply the changes to some of the signature files. As a result, it returns the error code 3371.

Solution

Free up space on your hard disk in order to complete the update. Once you have done this, you can launch the update in any of the following ways:

  1. From the Update now option available through the bear icon in the taskbar.
  2. From a DOS window, accessing the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder and running the command waplpmng walupd -force

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Help nº- 20140701 503371 EN
survey

Help us improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer

How would you improve this article?

Do you want to contact TechSupport?