You're in: Panda Security > IT Security for Business > support > Support Products Panda Security

What kind of help do you need?
(Example:“Panda AdminSecure”, “2093 error”)
Print

Error 5000 while installing Panda Cloud Office Protection

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Situation

The following error might occur while installing Panda Cloud Office Protection:

NOTE: The error message can refer to any stages of the installation process. The image above shows error 5000 when establishing a connection with the server.

Cause

This error message can be caused by either of the causes below:

  • Using an outdated installer. The installers are progressively updated on the web server. When access to old versions is removed, the installers are no longer valid.
  • Loss of Internet connection or connection to the client’s internal network during the installation process.
  • Even if you have Internet access, you may not be able to access some of the URLs necessary for PCOP to work correctly. This generally occurs when a firewall or a proxy server is used that does not allow access to these addresses.

Solution

  • Outdated installer

    If you are using an installer which had been previously downloaded locally, delete it and download a new one from the Panda Cloud Office Protection web console. Check that the issue is resolved with the new installer.
  • No Internet connection

    1. Check the Internet connection is fully operative.
    2. Check the other computers on the network are detected.
    3. Make sure there is no firewall blocking the network traffic.
    4. Check that the computer´s date is correct.
    5. Restart the computer.
    Once you have restarted the computer, the Panda Cloud Office Protection installation process will be automatically launched again.
  • No access to some of the URL addresses necessary for PCOP to work correctly

    Make sure you can access the URLs necessary for PCOP to work correctly from your browser. If you cannot access them, check your settings and fix it.
Help nº- 20140701 505000 EN
survey

Help us improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer

How would you improve this article?

Do you want to contact TechSupport?