Error 3354 occurs updating the Panda Cloud Office Protection signature file, during the protection installation process.
The WalUpd.ini configuration file is incomplete. The URL_WEB_GUID entry in the GENERAL section of file %ProgramFiles%\Panda Security\WaAgent\WalUpd\WALUpd.ini cannot be read.
Uninstall the agent using the Add or Remove Programs option.
NOTE: You don’t need to uninstall the protection.
Download and install the installer again from the Panda Cloud Office Protection console.The program will be automatically installed and will detect if the protection is installed or not or whether it needs updating.
Elements to check
Check whether the WALUpd.ini configuration file exists in the relevant folder. To do this, follow the steps below:
Go to %ProgramFiles%\Panda Security\WaAgent\WalUpd
Make sure the WALUpd.ini file exists in that directory.
Open the WalUpd.ini file and check it includes an entry similar to http://enterprise.updates.pandasoftware.com/updates_ent/updates_XX.zip
If you do not find the WALUpd.ini file, copy the WalUpd.ini file from another computer to the directory %ProgramFiles%\Panda Security\WaAgent\WalUpd of the affected computer.
Data needed to report the incident
If the issue is not solved, it is necessary to collect a series of data from the computer. This information is collected automatically by the PSInfo tool that you need to download and run following these instructions:
From a computer with Internet connection, download the PSInfo2_V2.exe
file into your computer and save it in your Windows Desktop.
Double click the PSInfo2_V2.exe file, so that the information about hardware and software from your computer is gathered.
Fill in all the requested fields.
If PCOP is installed in the computer, the PCOPDIAGS application will be launched.
Follow the PCOPDIAGS wizard.
When the data collection finishes, a file called XXXX.psz is generated in your hard drive. Send to Panda Security this file which is located in the TEMP folder of your hard drive, by default.
In the event that for whatever reason PSInfo cannot be run, or the PCOPDIAGS application has not been released, it is necessary to send the WalUpd configuration file to the Panda Security Tech Support address for analysis.
This file is in %ProgramFiles%\Panda Security\WaAgent\WalUpd