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(Exempel:"Panda AdminSecure", "2093 error")
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Error 2110 installing or updating the protection, or updating Panda Cloud Office Protection

Informationen gäller för:

Produkter
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 2110 installing or updating the protection, or updating the Panda Cloud Office Protection communications agent.

Cause

On installing or updating the protection, or updating the Panda Cloud Office Protection communications agent, error 2110 occurs.

Elements to check

  • Verify that the memory requirements for running the installer are met.
  • Check how much memory is available on your computer:

  1. Right click My Computer icon
  2. Select Properties
    The General tab will show you the memory available to the operating system (on the bottom right corner, just above Support Information
  • Also make sure that enough virtual memory is assigned to the system (typically twice the amount of physical RAM) or that it is set to be managed by Windows. To check the computer’s virtual memory settings, repeat the steps above and then:
  1. Click the Advanced tab.
  2. For the Performance section, click Settings.
  3. Click the Advanced tab for performance Option.
  4. On the Virtual Memory section, click Change.
  5. Verify that it is set to System managed size, or that the size is at least the recommended value (it will be indicated there).


Solution

If there is insufficient memory, install more memory. If this is not possible, free up processes until you have sufficient memory to run the installer.

Data needed to report the incident

If the issue is not solved, it is necessary to collect a series of data from the computer. This information is collected automatically by the PSInfo tool that you need to download and run following these instructions:

  1. From a computer with Internet connection, download the PSInfo2_V2.exe file into your computer and save it in your Windows Desktop.
  2. Double click the PSInfo2_V2.exe file, so that the information about hardware and software from your computer is gathered.
  3. Fill in all the requested fields.
  4. If PCOP is installed in the computer, the PCOPDIAGS application will be launched.
  5. Follow the PCOPDIAGS wizard.
  6. When the data collection finishes, a file called XXXX.psz is generated in your hard drive. Send to Panda Security this file which is located in the TEMP folder of your hard drive, by default.

In the event that for whatever reason PsInfo cannot be run, or the PCOPDIAGS application has not been released, it is necessary to collect and send the following data to Panda for analysis:

  1. WalUpg log file (once the error occurs). To get this log, follow the steps below:
    1. Find the WalUpg.ini file in %Programfiles%\Panda Security\WaAgent\WalUpg
    2. Edit the file adding the following lines:
      [LOG]
      LevelLog=2000
    3. Restart the Panda Endpoint Administration Agent service.

      To reproduce the error:
      • During protection installation:

        Double-click the protection installer, in %ProgramFiles%Panda Security\WaAgent\WalUpg\Data\Files. If you cannot find it in this path, you can also find it in %systemroot%\PSICache, under the name XXXXXXXX_Panda Endpoint Protection XXX.msi
      • During the protection update:

        Try running the update process again: To do this:
        • Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window.
        • Run the command waplpmng walupg –force -continue

          The log file generated, WALUPG.log, is saved in the folder %Programfiles%\Panda Security\WaAgent\WalUpg
  2. WalUpg.ini configuration file (WalUpg.ini).

    This file is in %ProgramFiles%\Panda Security\WaAgent\WalUpg
  3. File generated by the retval.ini installer.

    This file is in %Programfiles%\Panda Security\WaAgent\Common\DATA
  4. Installer log file WAC_Installer.log.

    This log file is generated in %Programfiles%\Panda Security\WaAgent\WalUpg when an error occurs.

Send the data previously obtained to the Panda Security tech support address for analysis.

Artikelnummer- 20130103 502110 EN
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