What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet Minimum data required to report an issue in Panda Cloud Internet Protection Information applies to: Products Panda Cloud Internet ProtectionPanda Cloud Internet Protection is a Web solution managed through an online administration console. Therefore, in order to report any issue regarding PCIP, please verify the following steps and provide the data indicated.Data to requestVerify basic Internet connectivity.Can the user reach a DNS server and resolve an Internet host (e.g., www.google.com)?Does the user have a valid IP address?Can the user reach a local web server ( i.e. inside of your corporate firewall)? If users access the Internet through a proxy server or PAC file, verify the proxy settings: Internet Explorer: Tools -> Internet Options -> Connections -> LAN Settings FireFox: Tools -> Options -> Advanced -> Advanced >- Network -> Settings Chrome: Customize -> Options -> Under the hood -> Change proxy settings Safari: Preferences -> Advanced -> Proxies -> Change SettingsVerify that users are accessing the Internet through the PCIP serviceDisable the PCIP service application and verify that the user can browse the Internet correctlyHelp nº- 20121115 90809 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?