What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet Error 2055 installing the protection or the Endpoint Protection agent Information applies to: Products Endpoint ProtectionEndpoint Protection PlusSymptomsOn installing the protection or the Endpoint Protection communications agent error 2055 occurs.CauseThe WalUpg.ini configuration file is incomplete. The URL_WEB_GUID entry in the GENERAL section of file %ProgramFiles%\Panda Security\WaAgent\WalUpg\WALUpg.ini cannot be read.Elements to checkCheck whether the WALUpg.ini configuration file exists in the relevant folder. To do this, follow the steps below:Go to %ProgramFiles%\Panda Security\WaAgent\WalUpgMake sure the WALUpg.ini file exists in that directory.Open the WALUpg.ini file and check it includes an entry similar to http://enterprise.updates.pandasoftware.com/updates_ent/lastupgrade_default_XX_X_XX.htmlSolutionCopy the WALUpg.ini file from another computer to the directory %ProgramFiles%\Panda Security\WaAgent\WalUpg of the affected computer.If the incident persists, proceed as follows:Uninstall the agent using the Add or Remove Programs option.NOTE: You don’t need to uninstall the protection.Download and run the installer again from the Endpoint Protection console.The program will be installed and will detect if the protection is installed or not or whether it needs updating. Data needed to report the incident If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.Help nº- 20140519 502055 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?