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Error 0005:12029 when trying to activate the 2011 antivirus products

Information applies to:

Products
Panda Global Protection 2011
Panda Internet Security 2011
Panda Internet Security for Netbooks
Panda Antivirus Pro 2011

Operating systems
Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition)
Windows 7 (32/64-bit Edition)

Symptom

Error code 0005:12029 returned when activating your antivirus product.

Cause

It could be due to the customer had Norton software previously installed.

Solution

Follow the instructions below:

  1. Download Norton Removal Tool.
  2. Run the Removal Utility, restart the PC and try to activate the Panda Product again.

After completing all of these steps, you will see that the activating process finishes successfully.

Help nº- 20110824 80244 EN
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