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My Panda Antivirus Pro 2011 license is active but the program informs me that the license has expired and I cannot perform updates

Information applies to:

Products
Panda Antivirus Pro 2011

Operating systems
Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition)
Windows 7 (32/64-bit Edition)

Situation

When you renew the Panda Antivirus Pro 2011 services, a message may appear warning you that the license has expired, even though you have correctly completed the renewal process.

Why does the message appear?

This message appears because after renewing the services, the program must contact the Panda server at least once, in order to update the license information.

Solution

You can solve the problem by running an update from Panda Antivirus Pro 2011. Follow the steps below:

  1. Open Panda Antivirus Pro 2011. To do this:

    • Click the Windows Start button
    • Select Programs
    • Click Panda Antivirus Pro 2011
    • Click Panda Antivirus Pro 2011
  2. In the main window expand Updates and click Update now...
  3. The update wizard screen will be displayed. Click Next.
  4. At that moment, Panda Antivirus Pro 2011 will begin to update.

When this process is completed, the message warning you that the license had expired will no longer be displayed.

Likewise, from then on, the program will be automatically updated whenever you connect to the Internet, not needing to carry out the steps above.

Help nº- 20110607 70200 EN
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