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Error 0006:1006 when trying to activate a Panda 2011 antivirus product purchased as a renewal box

Information applies to:

Products
Panda Global Protection 2011
Panda Internet Security 2011
Panda Internet Security for Netbooks
Panda Antivirus Pro 2011

Operating systems
Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition)
Windows 7 (32/64-bit Edition)

Symptom

Error 0006:1006 when trying to activate a Panda 2011 antivirus product purchased as a renewal box.

Cause

This error is displayed when activating a product purchased as a renewal box without specifying the customer number.

Solution

During the activation wizard, you must specify that you are already a Panda customer by clicking the option Yes when asked.

Then, just fill in the requested data until the wizard is completed.

Additional Information

If you don’t remember your customer details, check the online article How can I get my client details: activation code, user name and password.

Help nº- 20110825 80234 EN
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