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Access to certain websites is blocked with Panda Cloud Internet Protection

Information applies to:

Products
Panda Cloud Internet Protection

Below are the steps to check in order to solve issues regarding users that do not have access to a website:

Solution

  1. Login to the Panda Cloud Internet Protection Administration console and check for blocked transactions for the affected user. 
  2. Click the Analyze top-level menu, search for the affected user and display the blocked transactions for the appropriate time period.
  3. The following policy actions can be displayed:

 

Policy actionSolution/What to do
Not allowed to browse to this categoryGo to Manage -> URL Policy and remove the user from the URL filtering rule.
Virus/Spyware/Malware blockedPCIP Secure module scanned the object and prevented the user from downloading the page due to malicious content.
Not allowed to browse this malware siteThe user attempted to browse to a known malware site.
Not allowed to connect to this botnet siteThe user attempted to make a connection to a known botnet site.
Not allowed to use this browserThe user is using a browser version that has been blocked. Check Secure -> Advanced Security -> Browser Control to confirm your policy.
Request appears to be a Cross-Site Scripting (XSS) attackAttempted cross-site scripting blocked by the Advanced Threat Protection.
Possible browser cookie theftPotential credential stealing is occurring; cross-site scripting (XSS) protection has blocked access.
Use of anonymizing site is not allowedThe user is attempting to bypass PCIP through the use of an anonymous proxy.


Help nº- 20121115 90808 EN
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