What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet Error 1285: Error loading the dynamic link library Information applies to: Products Endpoint ProtectionEndpoint Protection PlusSymptomsError 1285 integrating or sending status information to the server. The message displayed is:Error loading the dynamic link library %sNote: where %s is the library to be loaded. Possible values are: WALUtils.dll, WALAgAPI.dllCauseIt could be due to incorrect installation or accidental deletion of a file. It could also be due to the library being replaced by an incompatible version, or the file becoming corrupt.Type of errorError. It is displayed in the Windows Event viewer and the log file.Elements to checkCheck whether the relevant library is in the right path.If it is, make sure the version is correct. It could be an incompatible version that does not export all the required functions.SolutionDepending on the case:Completely uninstall the product and install it again.Copy the module that has caused the error to the correct directory.Replace the incompatible module with a correct version.Data needed to report the incidentIf the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.Help nº- 20140519 501285 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?