Frequently Asked Questions What kind of help do you need? (Examples:“Panda Security 2011 installation”, “I want to contact Panda”) All the answers to the most frequently asked questions: Client details Downloads & Installation Activate & Register Disinfection Too many codes and passwords to remember? Or perhaps you have simply changed your email address. Find out how to resolve any problems you have with these issues. Select the symptom that best describes your problem How can I see what antivirus product I have installed? What is the activation code? Where can I find it? How can I get my client details: activation code, user name and password? How can I let Panda Security know I have changed my email address? What is the activation code in the Panda 2012/2011/2010/2009 antivirus products? Maybe you need to reinstall your antivirus, or you have more than one license and you want to install the new protection. Here we give you all the answers. Select the symptom that best describes your problem How can I download my antivirus product? How to uninstall the 2012/2011/2010/2009 and 2008 Retail products How can I install my 2012/2011/2010 or 2009 antivirus product? Quick Start Guides These video-tutorials show you step-by-step how can you download the latest version of your product and how to install your 2012/2011/2010/2009 antivirus. Find out all you need to know about activating and registering the product and how to get your client credentials. Select the symptom that best describes your problem How can I activate the product services of my antivirus product? What is the activation code? Where can I find it? Error codes when trying to activate the Retail 2012 products How can I register as a client? How can I activate and register my Panda 2012/2011/2010 antivirus? This video-tutorial shows you step-by-step how to activate and register your Panda antivirus. You will also find instructions in the following article: How can I activate my 2012/2011/2010 antivirus product? When your computer is under threat from certain viruses, it might be impossible to start the computer, or start it in a virus-free environment. In these cases, the computer needs to be started from a virus-free boot disk or rescue CD in order to scan the PC and detect and disinfect any viruses. How do I create a rescue CD-ROM? TechSupport Forum Register in the forum and let the experts and the community help you resolve your queries.