What kind of help do you need? (Examples:“Panda Security installation”, “I want to contact Panda”) Tweet Identity protection settings are not saved in Panda 2013 Information applies to: Products Panda Global Protection 2013Panda Internet Security 2013Panda Ultrabook ProtectionSymptoms Modifications on the Panda 2013 Identity Protection settings are not saved after the antivirus is updated.Solution Follow the steps below to apply the hotfix developed by Panda Security to resolve this issue:Download the hotfix for your product.Global Protection2013Internet Security 2013Ultrabook ProtectionSave the file to your hard disk; to the Windows Desktop, for example.Double-click the hotfix file.Finally, reboot your computer for the hotfix to be fully applied and check that the incident is resolved.Help nº- 20130110 80554 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?