What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet Errors occurred during uninstallation of Endpoint Protection. What should I do? Information applies to: Products Panda Cloud Office ProtectionPanda Cloud Office Protection AdvancedDuring uninstallation of Endpoint Protection, some files or libraries might not be completely removed, causing errors.In a case like that, it is necessary to use two tools provided by Panda Security to completely uninstall the Endpoint Protection agent and protection.RequirementsThe following requirements must be met to use these tools:The agent and the protection version is equal or lower than 7.xx.xx.To check this, follow the steps below:Agent version:Go to Control Panel ?> Add or Remove Programs.Select Panda Endpoint Agent.Select Click here for support information.The following screen is displayed, showing the agent version:Protection version:Go to Control Panel ?> Add or Remove Programs.Select Panda Endpoint Protection.Select Click here for support information.The following screen is displayed, showing the protection version:Endpoint Protection was previously uninstalled from Add or Remove Programs, but it was not completed successfully.Generic uninstaller for version 7.xx or lowerOnce the requirements above are met, follow the steps below in the following order:Download the file DG_7_xx.zip to remove the agent.Unzip the contents to a folder (password panda).First, run the DG_WAGENT_7_XX.exe file.Restart the computer.Next, run the protection uninstaller (DG_PAVPROT_7_XX.exe).The uninstallation process may take a few minutes.Once it is complete, restart the computer.Generic uninstaller for version 5.xx or lowerOnce the requirements above are met, follow the steps below:Download the file DG_5_50.zip (1.37 MB)Unzip the contents to a folder (password panda).Run the files in this order:Firstly, the agent uninstaller (DG_WAGENT_5_50.exe).Restart the computer.Next, run the protection uninstaller (DG_WCLIENT_5_50.exe).The uninstallation process may take a few minutes.Once it is complete, restart the computer.Additional informationHow to install Endpoint Protection.Help nº- 20150811 50036 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?