What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet My Panda Antivirus Pro 2012 license is active but the program informs me that the license has expired and I cannot perform updates Information applies to: Products Panda Antivirus Pro 2012 Operating systems Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition) Windows 7 (32/64-bit Edition)SituationWhen you renew the Panda Antivirus Pro 2012 services, a message may appear warning you that the license has expired, even though you have correctly completed the renewal process.Why does the message appear?This message appears because after renewing the services, the program must contact the Panda server at least once, in order to update the license information.SolutionYou can solve this issue by upgrading your product to the latest Panda 2014. Refer to web article How can I upgrade to Panda 2014?If you do not wish to do so, follow the steps below: Open Panda Antivirus Pro 2012. To do this:Click the Windows Start buttonSelect ProgramsClick Panda Antivirus Pro 2012Click Panda Antivirus Pro 2012In the main window, expand Updates and click License data.Click Refresh data to update your license status.Finally, check the License data section to make sure that the license expiry date has updated correctly.Once the process is complete, the license expired warning will no longer be displayed and the product will update successfully.NOTE: If your license has expired, you do not wish to renew and you do not want this warning to be displayed again, simply uninstall your Panda protection. Help nº- 20131104 70300 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?