U bevindt zich in: Panda Security > Home Users > Support > Product Knowledge Base

Wat voor hulp heeft u nodig?
(Voorbeelden:“installatie Panda Security 2013”, “Ik wil contact opnemen met Panda”)
Print

Error 0005:0002 when trying to activate my Panda 2014 product

Symptoms

Error code 0005:0002 returned when activating your Panda 2014 product.

Cause

It has been detected that when activating your Panda 2014 product, if Internet Explorer is configured to Work offline, the activation process cannot be carried out.

Solution

For the program to correctly connect to the server and be able to perform the updates you have to disable this option. To do so, open the Internet Explorer browser, click File and uncheck Work offline.

Work offline

Additional information

To know whether the option has been correctly unchecked, make sure the following Windows Registry entries have zero value (0). Follow the steps below:

  1. Click the Windows Start icon, Run, type in regedit and click OK.
  2. Locate the following registry entries by deploying the folders:

    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
  3. Select the Internet Settings entry from the panel on the left and check that the GlobalUserOffline entry is displayed on the right.
  4. If there is no GlobalUserOffline entry, the Internet Explorer has not been configured to browse in offline mode (without connection).
  5. If there is, check that the value in the Value column is 0x00000000 (0).
  6. If the value is 0x00000000 (1), it means your Internet Explorer is still in offline mode. You must therefore double click the GlobalUserOffline entry, change the Value data field from 1 to 0 and click OK.

Artikelnummer- 20130726 80624 EN
survey

Help ons om onze dienstverlening te verbeteren. Geef ons uw mening!

Uw suggesties zullen ons helpen om uw vragen sneller en effectiever te beantwoorden.

Gaf dit artikel het antwoord op uw vraag? JA NEE Hartelijk dank voor uw antwoord

Hoe zou u dit artikel verbeterd willen zien?

Wilt u contact opnemen met onze technische ondersteuning?