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Error 2127 during the upgrade of Panda Cloud Office Protection

Informatie van toepassing op:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 2127 during the installation or upgrade of Panda Cloud Office Protection.

Cause

Insufficient disk space. The installation process requires at least 150 MB free space on the hard disk. Please ensure that there is sufficient free space.

Solution

Follow the steps below:

  1. Free up the necessary disk space.
  2. Try running the process again. Follow these steps:
    1. Go to the %ProgramFiles%\Panda Security\WaAgent\WasLpMng directory.
    2. Run the command waplpmng walupg –force -continue
    3. Press Enter.

Data needed to report the incident

If the issue is not solved, it is necessary to collect a series of data from the computer. This information is collected automatically by the PSInfo tool that you need to download and run following these instructions:

  1. From a computer with Internet connection, download the PSInfo2_V2.exe file into your computer and save it in your Windows Desktop.
  2. Double click the PSInfo2_V2.exe file, so that the information about hardware and software from your computer is gathered.
  3. Fill in all the requested fields.
  4. If PCOP is installed in the computer, the PCOPDIAGS application will be launched.
  5. Follow the PCOPDIAGS wizard.
  6. When the data collection finishes, a file called XXXX.psz is generated in your hard drive. Send to Panda Security this file which is located in the TEMP folder of your hard drive, by default.

In the event that for whatever reason PSInfo cannot be run, or the PCOPDIAGS application has not been released, it is necessary to send the following data to Panda Security for analysis:

  1. WalUpg.ini file.
    This file is in %Programfiles%\Panda Security\WaAgent\WalUpg
  2. WalUpg log file – detail level- (once the error occurs).

    To get it, follow the steps below:
    1. Find the WalUpg.ini file in %Programfiles%\Panda Security\WaAgent\WalUpg
    2. Edit the file and add the following lines:
      [LOG]
      LevelLog=2000
    3. Restart the Panda Endpoint Administration Agent service.

      To reproduce the error, try executing the local process. To do this, follow the steps below:

      1. Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window.
      2. Run the command waplpmng walupg –force –continue

        The WALUPG.log file generated will be saved to %Programfiles%\Panda Security\WaAgent\WalUpg

Artikelnummer- 20130107 502127 EN
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