What kind of help do you need? (Examples:“Panda Security installation”, “I want to contact Panda”) Tweet Error 0005:12029 when trying to activate the 2011 antivirus products Information applies to: Products Panda Global Protection 2011Panda Internet Security 2011Panda Internet Security for NetbooksPanda Antivirus Pro 2011 Operating systems Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition) Windows 7 (32/64-bit Edition)SymptomError code 0005:12029 returned when activating your antivirus product.CauseIt could be due to the customer had Norton software previously installed.SolutionFollow the instructions below:Download Norton Removal Tool.Run the Removal Utility, restart the PC and try to activate the Panda Product again.After completing all of these steps, you will see that the activating process finishes successfully.Help nº- 20110824 80244 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?