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Error 1301 installing Endpoint Protection

Information applies to:

Products
Endpoint Protection
Endpoint Protection Plus

Symptoms

Error 1301 ocurrs when installing Endpoint Protection.

Cause

The agent tries to integrate into the server but, as the customer license seems to be expired, the server rejects it.

Solution

In most cases, the problem is due to the fact that the licenses have expired. In this situation, you need to renew the licenses.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.

Help nº- 20140519 501301 EN
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