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Email body is deleted when scanned by the Panda 2013 anti-spam protection

Information applies to:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Ultrabook Protection

Symptoms

Email body is deleted when it is scanned by the Panda 2013 anti-spam protection.

Solution

Follow the steps below to apply the hotfix developed by Panda Security to resolve this issue:

  1. Download the hotfix for your product.

    Global Protection
    2013


    Hotfix

    Internet Security 2013


    Hotfix

    Ultrabook Protection

    Hotfix

  2. Save the file to your hard disk; to the Windows Desktop, for example.
  3. Double-click the hotfix file.
  4. Finally, reboot your computer for the hotfix to be fully applied and check that the incident is resolved.
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