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Panda Security Product Support LifeCycle

Panda Security consumer antivirus Support LifeCycle

Maintenance policy for products and supported versions.

In order to offer our clients the most effective, innovative solutions, Panda Security has defined the following product, version and platform maintenance policy. This information can be used by our clients and partners to make implementation plans for their networks well in advance.

This document is for informative purposes only. It may be subject to last-minute modifications not previously defined in the lifecycle policy.

Due to the constant evolution of the malware dynamic, Panda Security needs to continuously change and adapt its products to that they continue to offer maximum protection to our clients. Products, versions and platforms that have reached their EoL might not respond adequately to malware as they will not receive any updates or hotfixes, nor will they be further improved. This can reduce protection capacity or cause the product to malfunction, enter into conflict with third-party software or cause false positives and negatives.

 

 

Lifecycle milestones Product lifecycle|Version lifecycle|more details
First Customer Shipment (FCS).

This is the date from which the product, version, platform or platform version is available to end-clients.

End of Development (EoD).

Product is no longer developed but is sold, maintained and supported.

End of Sale Date (EoS).

This is the date from which the product, version, is no longer available for purchase.

End of Maintenance (EoM).

This the date from which development of the product, version finishes. However, the Updates, SOS Virus and Online Support services continue until the End of Life (EoL) date.

The Support Dept. will still ask clients to update their solutions to the latest available version. However, if it is possible to answer clients without them having to update their software, they will be answered.

End of Life (EoL).

This is the date from which the Updates, SOS Virus and Online Support services could finish.

The Support Dept. will ask clients to update their solutions to the latest available version.

Lifecycle milestones Product lifecycle Version lifecycle|more details

Product
Lifecycle milestones|Product lifecycle Version lifecycle more details

Version
Lifecycle milestones|Product lifecycle|Version lifecycle more details


Product Nam Version Launch date End of Sales End of Maintenance End of Life
Commercial name of the product Version number of the product Launch year of the product Date on which Panda Security stops selling the product Date on which technical solutions involving development (hotfixes, autofixes, SP) stop. Specific support for the product / version stops, although it still has the services and SOS Virus Updates and support via Web only. The date after which the product services, support and maintenance end. The product services no longer operate.
Panda Antivirus Solutions
Panda Antivirus 2007 2.00.00 and later 2006 2007 01/12/2009 01/12/2010
Panda Antivirus 2008 3.00.00 and later 2007 2008    
Panda Antivirus + Firewall Solutions
Panda Antivirus + Firewall 2004 3.00.00 and later 2003 2004 01/06/2009 01/12/2009
Panda Antivirus + Firewall 2005 4.00.00 and later 2004 2005 01/06/2009 01/12/2009
Panda Antivirus + Firewall 2006 5.00.00 and later 2005 2006 01/06/2009 01/12/2009
Panda Antivirus + Firewall 2007 6.00.00 and later 2006 2007 01/12/2009 01/12/2010
Panda Antivirus + Firewall 2008 7.00.00 and later 2007 2008 01/12/2010 01/12/2011
Panda Antivirus Pro 2009 8.00.00 2008 2009 01/12/2010  
Panda Antivirus Pro 2010 9.00.00 2009      
Panda Antivirus Pro 2011 10.00.00 2010      
Panda Internet Security Solutions
Panda Internet Security 2004 8.00.00 and later 2003 2005 01/06/2009 01/12/2009
Panda Internet Security 2005 9.00.00 and later 2004 2005 01/06/2009 01/12/2009
Panda Internet Security 2006 10.00.00 and later 2005 2006 01/06/2009 01/12/2009
Panda Internet Security 2007 11.00.00 and later 2006 2007 01/12/2009 01/12/2010
Panda Internet Security 2008 12.00.00 and later 2007 2008 01/12/2010 01/12/2011
Panda Internet Security 2009 14.00.00 2008 2009 01/12/2010  
Panda Internet Security 2010 15.00.00 2009      
Panda Internet Security 2011 16.00.00 2010      
Panda Global Protection Solutions
Panda Global  Protection  2009 2.00.00 2008 2009 01/12/2010 01/12/2011
Panda Global  Protection  2010 3.00.00 2009   01/12/2010  
Panda Global  Protection  2010 4.00.00 2010      



Thanks to Collective Intelligence, Panda's exclusive cloud-computing technology, the company's 2010 solutions leverage the knowledge gathered from the community of millions of Panda users around the world. Each new file received is automatically classified within six minutes and the Collective Intelligence servers classify more than 50,000 new malware samples every day. These technologies correlate information on malware received from each computer to continuously improve the protection level for the worldwide community of users. Panda's 2010 solutions have continuous, real-time contact with this vast knowledge base allowing the company to offer users the fastest response against the new malware that appears every day.

About Panda Security

Founded in 1990, Panda Security is the world's leading provider of cloud-based security solutions, with products available in more than 23 languages and millions of users located in 195 countries around the world. Panda Security was the first IT security company to harness the power of cloud computing with its Collective Intelligence technology. This innovative security model can automatically analyze and classify thousands of new malware samples every day, guaranteeing corporate customers and home users the most effective protection against Internet threats with minimum impact on system performance. Panda Security has 56 offices throughout the globe with US headquarters in California and European headquarters in Spain.