What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet Outgoing emails are not sent through the PCEP platform Information applies to: Products Panda Cloud Email ProtectionBelow are the instructions to identify the incident and the steps to follow to solve the referred problem:SymptomsThe outgoing emails are not going through the PCEP platform. You (as administrator) and your clients cannot send emails.SolutionOutgoing traffic must be configured in your PCEP platform.The clients' email programs or the smarthost must be configured to point the email traffic to the PCEP platform.These are the steps that must be completed:Configure the outgoing traffic in the PCEP platformEnter https://mep.pandasecurity.com/ with the administrator account.Click the Filtering tab and select Outbound email filtering by domain.Check the Outbound filtering option.In this way, outbound traffic will be allowed to be processed by the PCEP platform.Configure your smarthost or the clients email applications to point to the PCEP platformThere are two options to have the emails going through the PCEP platform:The clients modify their email programs (Outlook, Outlook Express, etc.)In the email program, the clients must set the smtp.mep.pandasecurity.com in the OUTGOING MAIL SERVER (SMTP) option.This option is easy, but it forces the change in all the clients.When a Mail server (Exchange or a MTA - SandMail, QMail, Postfix server) is available, point the smarthost to the PCEP platform.The smarthost must point smtp.mep.pandasecurity.com.Activate the SMTP Auth option and use the admin/psswd of the domain's administrator. Help nº- 20110509 600013 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?