What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet Error 2082 installing, updating or uninstalling Panda Cloud Office Protection agent or protection Information anzuwenden auf: Produkts Panda Cloud Office ProtectionPanda Cloud Office Protection AdvancedSymptomsError 2082 installing, updating or uninstalling the Panda Cloud Office Protection agent or protection.CauseThis error is caused if, when installing or upgrading a product, the information about the product or the path of the file to run is not found in the updatable files table. This could be the path of a patch or the complete installer, depending on the type of file.One example of when this could occur is if the computer is shut down while the protection is being updated, without having saved the LOCAL_CATALOG.TMP file to disk.SolutionTo resolve this problem, the upgrade process should be restarted so it starts again from the beginning. Follow these steps:Delete the Data folder in %Programfiles%\Panda Security\WaAgent\WalUpg Delete the WAUPGTD.DAT file in %Programfiles%\Panda Security\WaAgent\WalUpg Delete the WEB_CATALOG section of the WalUpg.ini configuration file in %Programfiles%\Panda Security\WaAgent\WalUpg and in the GENERAL section of WALUpg.ini change the following values (if they exist):State to 0REBOOT_ALLOWED to FALSEMUST_REBOOT to FALSERestart the Panda Endpoint Administration Agent service.Run the Walupg process by following these steps:Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS windowRun the command waplpmng walupg –force -continueData needed to report the incidentIf the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.Artikelnummer- 20140519 502082 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?