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Error 2080 installing, updating or uninstalling Panda Cloud Office Protection agent or protection

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 2080 is returned when installing, updating or uninstalling the Panda Cloud Office Protection agent or protection.

Cause

This error occurs because a process has timed out during the installation, update or uninstallation of the protection:

  • Timeout parameters are as follows:
  • Protection installation-> 30 minutes
  • Protection uninstallation-> 10 minutes
  • Protection upgrade-> 30 minutes
  • Agent upgrade-> 2 minutes
  • Agent uninstallation-> 5 minutes
  • Incompatible protection uninstallation-> 10 minutes

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Help nº- 20140519 502080 EN
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