What kind of help do you need? (Example:“Panda AdminSecure”, “2093 error”) Tweet Error 2081 installing the protections in Endpoint Protection Information applies to: Products Panda Cloud Office ProtectionPanda Cloud Office Protection AdvancedSymptomsError 2081 occurs installing the protections in Endpoint Protection.CausesThis error is caused by one of the following causes:The agent does not complete the installation correctly and the .msi file is launched. An error is returned on launching a second .msi file.The installer has been corrupted by the firewall (by GateDefender or a similar protection that can eliminate a file in the .msi installer).SolutionPanda Security has developed 2081Fix.exe tool to solve error code 2081. Follow these steps:Download and execute the 2081Fix.exe tool.Follow the actions requested by the tool: check Administrator rights for fixing a given problem or reboot the system, for example.Note: Sometimes it's necessary to reboot the system and wait for 2081 error to appear. Then, execute the 2081Fix tool.Additional checks to carry out to confirm or rule reasons outShould error 2081 persist, check the following tests to confirm or rule reasons out.Go to Start -> Programs and make sure there is NO other antivirus installed that can be automatically uninstalled. Check the Which programs are uninstalled automatically by Endpoint Protection? help.Check 1: Root CertificatesCheck the GlobalSign root certificates are in place and if so, that they have not expired. To do so, use Certificate Manager. Steps to check it:Run certmgr.mscExpand Trusted Root Certificates and then click on Certificates.Check if GlobalSign and Global Sign Root CA exist and that the expiration date has already passed.Check 2: Proxy or Firewall corruptionReview your firewall/proxy logs to find out if there is any Panda file being blocked.Additional solutionsApply the solution that corresponds to your case:SOLUTION 1: Update Root CertificatesMethod 1: Install/Update ONLY the required installation certificates.Download the GlobalSign Root CA certificate.Download Intermediate GlobalSign CodeSigning CA - G2 certificate.If you system is a Windows XP, you have to download certutil.exe tool:The only version of certutil.exe that Windows XP supports is available in the Microsoft Windows Server 2003 Administration Pack. Access the Microsoft website to download it.If you have update 907247 installed on Windows XP SP2, the version of certutil.exe that supports the -pulse command is available in the SP1 version of the Windows Server 2003 Administration Pack. To download it, visit the Microsoft website.Open a CMD window with administrator rights and install the root and intermediate certificates:certutil -addstore Root Root-R1.crtcertutil -addstore CA gscodesigng2.crtMethod 2: Install/Update all system certsSteps for Windows XPUnder Control Panel, go to Add & Remove programs.Click on Add/Remove Windows Components.Check Update Root Certificates.If this option is already checked and the error persists, there must be a Windows issue downloading update root certificates (check for crypt32 errors in Event Viewer, Application).If you do not want to enable the Update Root Certificates, or fails downloading them, root certificates can be updated manually downloading and running the file: rootsupd.exe process from Windows Update.Steps for Windows Vista/7/8Download authrootstl.cab.Extract the file.Open a cmd window with administrator privileges and go to extracted file path.Execute the following command: CERTUTIL.EXE -f authroot.stlRetry the installation.SOLUTION 2: Other scenariosOpen a cmd with administrator privileges and then execute the following command: CHKDSK C: /F /RData needed to report the incidentIf the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Endpoint Protection console and follow the instructions indicated.Help nº- 20150807 502081 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?