What kind of help do you need? (Examples:“Panda Security installation”, “I want to contact Panda”) Tweet Error 0005:190009 when trying to activate the 2011 antivirus products Information applies to: Products Panda Global Protection 2011Panda Internet Security 2011Panda Internet Security for NetbooksPanda Antivirus Pro 2011 Operating systems Windows XP (32-bit Edition)Windows Vista (32/64-bit Edition) Windows 7 (32/64-bit Edition)SymptomError code 0005:190009 returned when activating your 2011 antivirus product.SolutionGo to the Internet Explorer settings. To do this, once the antivirus is open, go to Tools -> Internet Options.Go to the Connections tab.Click LAN Settings.Check that the proxy options are not enabled (if you do not have a proxy).Now open the antivirus and click Settings in the Updates section.Click Proxy settings in the new window and verify that all the checkboxes are cleared. If any of them are checked or contain text, clear the box and delete the text.Try activating the antivirus again and verify it works.Help nº- 20110824 80242 EN Help us improve our service by letting us know your opinion. Your suggestions will help to resolve your questions more quickly and effectively. Have you resolved your query with this article? YES NO Thanks for your answer How would you improve this article? Do you want to contact TechSupport?