24 / 7 Client Services

A. Telephone Tech Support,

24 hours a day, 365 days a year, by highly trained personnel in Panda Software USA. Available only to multilicense business purchases (see below).

B. Email Tech Support

You can send us your inquiries, 24 hours a day, 365 days a year, by email to receive a response within a day.

C. 24-hour SOS Virus

If you have questions about a possible infection, 24h SOS Virus will help you.

Just send us the suspicious file by following these steps:

• From the home screen in your Panda product, click on Services.
• Select Send suspicious files (SOS Virus).

Within 24 hours we will send you an effective solution

D. Daily Virus Signature File updates

Sent to your software every day. It is fully automated.

E. Product improvements and updates

Sent automatically to your software as available. Upgrade to the next-year's version is not included.

Support Level by Version

Multi-license and Professional versions

Access to services A, B, C, D, and E above only if you register.

Electronic download and consumer box versions

Access to services B, C, D, and E above only if you register.

Promotional version (30-day full-service)

Access to services B, C, D, and E for 30-days only if you register.

Trialware version (no longer offered for 2007)

Access to services C, and both D and E one time. No registration required.