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Error message: 12029 when updating my Panda 2013 product 

Information applies to:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Antivirus Pro 2013
Panda Antivirus Pro 2013

Symptoms 

Error 12029 is received when updating my Panda 2013 product.

Solution 

Follow the instructions below:

  1. Go to Start and select Run, type notepad and press OK.
  2. Go to the File menu and select Open and browse to c:\windows\system32\drivers\etc\
  3. Select from the bottom drop down files of types and select all types.
  4. Select the hosts file.
  5. Modify the file content so that the only lines not starting by a # are the following:

    127.0.0.1 localhost
    ::1              localhost


    Note: the lines starting by # in the hosts file are comments.
    It is possible that the file has several lines in blank between the comments and the content.
  6. Go to the File menu and select Save.
  7. Open the antivirus and click Last updated on the program´s main screen. Select License data on the left panel and click Update now. Follow the steps indicated by the wizard.
  8. Go to the Scan tab and click Full scan.

Useful links 

For more information, refer to the following Hosts file article.

 

 

Help nº- 20120921 80523 EN
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