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Error 0005:190009 when trying to activate my Panda 2013 product

Information applies to:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Antivirus Pro 2013
Panda Ultrabook Protection

Symptoms

Error code 0005:190009 returned when activating your Panda 2013 product.

Solution

  1. Go to the Internet Explorer settings. To do this, once the antivirus is open, go to Tools -> Internet Options.
  2. Go to the Connections tab.
  3. Click LAN Settings.
  4. Check that the proxy options are not enabled (if you do not have a proxy).

    Proxy options

  5. Now open the antivirus and click the date the program was last updated.
  6. Click Proxy settings in the new window and verify that all the checkboxes are cleared. If any of them are checked or contain text, clear the box and delete the text.
  7. Try activating the antivirus again and verify it works.

Help nº- 20120924 80522 EN
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