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Error 3373 updating the Panda Cloud Office Protection signature file

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptom

On updating the Panda Cloud Office Protection signature file, error 3373 occurs.

Causes

The protection reports that it has failed to apply the new signature file. The reasons may be different; the downloaded signature file is correct but the protection cannot apply it.

Solution

Launch the update in any of the following ways:

  1. From the Update now option available through the bear icon in the taskbar.
  2. From a DOS window, accessing the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder and running the command waplpmng walupd -force

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Help nº- 20140701 503373 EN
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