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Error 3356 updating the Panda Cloud Office Protection files

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 3356 occurs updating the Panda Cloud Office Protection files, during the protection installation process.

Cause

Possible lack of coordination among the files on the server.

Solution

Once the error message is displayed on the screen, follow the steps below:

  1. Edit the file Walupd.ini in %ProgramFiles%\Panda Security\WaAgent\WalUpd
  2. Delete section WEB_CATALOG. See an example below:

    [WEB_CATALOG]
    DATE=2010-11-25 15:19:43
    UUID={7A5D56D2-ABB7-490B-A176-6DFF05F8C168}
  3. Click the option Retry that is displayed in the error window.

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Help nº- 20140701 503356 EN
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