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Error 2076: Insufficient disk space to install Panda Cloud Office Protection

Information applies to:

Products
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptoms

Error 2076 occurs due to insufficient disk space to install Panda Cloud Office Protection.

Cause

Insufficient disk space. The installation process requires at least 150Mb of free Hard Disk Space to proceed. Please make sure that you have enough free disk space on the system drive.

Solution

Follow the steps below:

  1. Free up the necessary disk space i.e. uninstall unwanted programs, remove temporary files or empty the Recycle Bin.
  2. Launch the install/upgrade process again. To do this, go to Start > Run and type:

    %ProgramFiles%\Panda Security\WaAgent\WasLpMng\waplpmng walupg –force –continue

    For Windows Vista, if prompted the UAC (User Account Control) pop-up window, click Allow.
  3. Press Enter.

Data needed to report the incident

If the problem persists, send the following data to the Panda Security Tech Support address for analysis:

  • WalUpg configuration file (WalUpg.ini). This file is in %ProgramFiles%\Panda Security\WaAgent\WalUpg
  • WalUpg log file (once the error occurs). To get it, follow the steps below:
    • Find the WalUpg.ini file in %Programfiles%\Panda Security\WaAgent\WalUpg
    • Edit the file and add the following lines:
      [LOG]
      LevelLog=2000
    • Restart the Panda Endpoint Administration Agent service.
      To reproduce the error again, run the local process. To get it:
      • From a DOS window, go to folder %ProgramFiles%\Panda Security\WaAgent\WasLpMng
      • Run the command waplpmng walupg –force –continue

        The WalUpg.log file is saved in the folder %Programfiles%\Panda Security\WaAgent\WalUpg

Help nº- 20130103 502076 EN
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