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Error message "There is no email program associated to perform the requested action" when running a full scan with Panda 2013 

Information applies to:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Antivirus Pro 2013
Panda Ultrabook Protection

Symptoms

When running a full scan with Panda 2013, the Outlook 2013, Outlook 64-bit and AOL email clients installed by default are not found and the following error message is displayed:

Error default mail

Solution

To resolve the problem, Panda Security has developed a series of hotfixes. Follow the steps below to apply them:

  1. Download the hotfix for your product.

    Global Protection
    2013


    Hotfix


    Internet Security
    2013 // Ultrabook Protection


    Hotfix




    Antivirus Pro
    2013


    Hotfix


  2. Save the file to your hard disk; to the Windows Desktop, for example.
  3. Run the downloaded file by double-clicking it.
  4. Finally, reboot your computer for the hotfix to be fully applied and check that the incident is resolved.

Help nº- 20121126 80552 EN
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