Encontra-se em: Panda Security > IT Security for Business > support > Soporte Productos Panda Security

Que tipo de ajuda necessita?
(Exemplo:“Panda AdminSecure”, “erro 2093”)
Print

Error 3370 updating the Panda Cloud Office Protection signature file

Informações se aplicam a:

Produtos
Panda Cloud Office Protection
Panda Cloud Office Protection Advanced

Symptom

On updating the Panda Cloud Office Protection signature file, error 3370 occurs.

Causes

This error is due to a lack of sufficient space to download and save the signature file to disk. The space required is the total amount occupied by the compressed file downloaded plus the extracted file.

Solution

Free up space on your hard disk in order to complete the update. Once you have done this, you can launch the update in any of the following ways:

  1. From the Update now option available through the bear icon in the taskbar.
  2. Or following these steps:
    1. Access the %ProgramFiles%\Panda Security\WaAgent\WasLpMng folder from a DOS window
    2. Run the command waplpmng walupd -force

Data needed to report the incident

If the issue is not solved, it is then necessary to collect a series of data from the computer. Please, read How to report problems from the Panda Cloud Office Protection console and follow the instructions indicated.

Número do artigo- 20140701 503370 EN
survey

Ajude-nos a melhorar o nosso serviço partilhando a sua opinião.

As suas sugestões ajudar-nos-ão a resolver as suas questões de forma mais rápida e eficaz.

Esclareceu a sua questão com este artigo? SIM NÃO Obrigado pela sua resposta

De que modo poderíamos melhorar este artigo?

Pretende contactar o Suporte Técnico?