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On installing my Panda 2013 product, an InstallShield error (-5009: 0x8002802b) is returned and the installation process is interrupted 

Informatie van toepassing op:

Products
Panda Global Protection 2013
Panda Internet Security 2013
Panda Antivirus Pro 2013
Panda Ultrabook Protection

Symptoms 

In some cases, when installing Panda 2013 products, after running install.exe or setup.exe, the InstallShield installation program is interrupted and the following error message is displayed:

Error (-5009: 0x8002802b) has occurred while running the setup. Please make sure you have finished any previous setup and closed other applications.

If the error still occurs, please contact your vendor: Panda

Solution 

  1. Go to the following directory: C:\Program Files\Common Files\InstallShield
    This directory contains a folder called Professional. Rename the folder, to Profess_, for example.
  2. To do this, right click the folder and select Rename.
    NOTE: you can rename the folder without needing to worry, as it will not affect the functioning of the system in any way.
  3. After renaming the folder, install your security solution again following the usual procedure.

After completing all of these steps, you will see that the installation process finishes successfully.

 

Artikelnummer- 20120903 80513 EN
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